Even if you’re closed.. you still need customers

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In the last few weeks many local businesses have either closed, reduced trading or facing hard decisions over the next few months. Whatever the scenario is, you need to ensure you maintain your relationship with existing and potential customers. Post COVID19 will be more difficult and put you at a disadvantage to your opposition if you don’t take action now.

Some suggestion include:


Use your email database to send out an email advising your customers what your current situation is.
If you’re closed, tell them, still operating, great. Tell them and give them an update of any new initiatives


  • Update your automatic messenger if needed but just because you’re closed don’t neglect this point of contact.
  • If you receive enquiries make sure you respond after your auto message with a personalised reply.
  • It might mean the difference between a sale or someone going elsewhere in the future.


  • Engage your followers as much as you used to. With Facebook algorithms you do not want your views and engagement falling off.
  • Continue to post relevant and varied posts.
  • A seasonal meme, an activity or video of your business. Connect.
  • Use every opportunity to promote your business through local groups or pages.


If you have a website, consider a page dedicated to COVID19 or perhaps a link to learn more about your changes large enough for customers to notice. Ensure youe website is kept up to date with your business situation and trading activities.


What’s the old saying, Out of sight, out of mind”
Don’t assume that your past customers will automatically return.
They may do but some may be distracted by your opposition who continue to post on social media, connect through emails and offer head turning entertainment.
If the Northam Chamber of Commerce can help in any way, please get in touch.
10/04/2020 |

Jobkeeper payments

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WA businesses will receive an unprecedented wage lifeline from the Federal Government to help pay staff and protect jobs.

$1,500 per fortnight, per worker

For the next six months, each worker in hard-hit businesses will be eligible to be paid a wage of $1,500 a fortnight.

    • If your small-medium business (under $1bn turnover) has suffered a revenue hit of 30 per cent due to COVID-19, your business qualifies.
    • If your larger business (over $1bn turnover) has suffered a revenue hit of 50 per cent due to COVID-19, your business qualifies.
    • These losses are self-assessed.
    • Full time, part time and stood-down workers are eligible.
    • Sole traders, not-for-profits and casuals who have been employed for 12 months are also eligible

You will need to register your interest with the Australian Taxation Office online. Click HERE

We urge you to visit for more information to help your business manage the impacts of COVID-19.

31/03/2020 |

Northam Women in Business Raffle Results

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As a condition of the permit awarded by the Department of Racing, Gaming and Liquor, following are the results of the Northam Women in Business Mothers Day High Tea Raffle

Drawn on Sunday 5th May.

The winner  was Ms Natalie Snooke  who was presented with the $500 Crown voucher by Ms Christine Dunkerton of Loan Market

Permit No: LS212767619

06/05/2019 |

Survey results populate Wall of Ideas

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Mike Ryan, NCC President, next to newly created Wall of Ideas

The Wall of Ideas (aka Wall of Crazy) is the bright idea of Northam Chamber of Commerce (NCC) President and Deputy Shire President, Michael Ryan.

It’s a means of  ensuring those great ideas that are suggested and pop up from time to time are recorded on the Wall of Ideas and can be explored further when time and resources allow.

What has certainly assisted has been the recent NCC survey conducted at the end of  2018.

This survey saw more than 410 members of the Northam community suggest business opportunities and ways the CBD could be improved.

This information was shared with the Shire of Northam’s (SoN) CBD Redevelopment officer, Michelle Blackhurst who was also interested in data collected regarding rents on the main street.

This data will assist the collaboration between the NCC and SoN to improve the empty shops on the main street by assisting new business or improving their appearance.

A Super Soaker Party has been organised by NCC CEO (Chief Enthusiasm Officer) Esther Bliss which takes place this Sat 19th January at 10.30am outside the Northam Hardware at 136 Fitzgerald St, Northam.

Get wet, get, soaking, get cleaning superheros!

For more details on this event click HERE


See the results of the survey here

Suggested Business Opportunities

Suggested CBD Activation

17/01/2019 |

Snowflakes? No, but I think you all deserve an award.

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So the Avon Valley awards is over for another year and it was a corker!!

We had a significant increase in the number of applicants and I for one under estimated the time it takes to put the whole show together. Sleep – whats that?

Our amazing judges scored more than 75 different businesses many of whom submitted multiple applications. Our adjudicator then had the serious business of coordinating scores for more than 160 entries for the 15 categories.

Once the scores were in and the finalists identified ,  there was the unfortunate task of advising unsuccessful businesses of the outcome. I heard it was for some “How to ruin a weekend”.

Well, for most businesses it was not a case of “your application was not good enough”, your application did not deserve to win”, it simply came down to your application score was not in the top 5.  ie there were 5 other applications that scored higher.

It doesn’t make your business any worse than theirs, it doesn’t mean your business is doomed. Your score in any other year might have been a finalist, but this year,  you and (in some categories) 20 other businesses did not end up in the top 5.

This however is cold comfort when you’ve had a cracking year, made great developments in your business, maybe expanded, taken on new staff, new premises, reached an awesome business related goal.

Don’t be disappointed, you ARE to be congratulated because there are some out there who didn’t even enter. They fell at the first hurdle. Good on you for taking stock of your business and writing a submission. I salute you. Good work, great work. You wrote your application, the passion was there, it was a cracker, but. . .  as they say, no cigar.

Well you know what, so what. You know you’ve had a cracker. It would be nice to get a public acknowledgement of that and  if I had my way I would have given everyone that entered a medal. What for? For being in business for another year; for not jacking it in and giving up.  Because its hard, it’s REALLY hard.  So good on you for being here.

And another gold star if you came to the awards event and weren’t a finalist- THAT’S WHAT IT’S ALL ABOUT. Sharing in each others wins.  We’re in this together, building up this region. We should champion each others businesses, refer enquiries and become advocates for each other. Then Team Northam wins; Team Avon Valley wins. We are not each others competition; Toodyay and York are not our competition, the Swan Valley and Midland are the competition.

So I’ll see you at the NCC / NWIB Christmas party on the 6th December and regardless of the Award outcomes, if you entered / didn’t enter, if you come to the Christmas party know you’re a member of the best business related networking group in the Avon Valley. No doubt. We are ROCKING it and will kick some serious business goals in the next 12 months.

With or without a medal.

xx E

21/10/2018 |



Prior to moving to Northam I’d heard the stories – lots of crime, can’t walk the streets, unfriendly town. Nothing to see or do, just a country town in decline.

Well thanks a lot Northam – you’ve shattered that dream or nightmare of mine. I’ve lived in a lot of towns all over the world and I gotta say, who on earth do you think you are? How dare you bring a tear to my eye this week?


25/06/2018 |

Winter Coats for a Cure

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A community market

The offspring of the Northam Chamber of Commerce and Northam Women in Business is a relatively young phenomenon known as the Northam Farmers Market. Only a mere 18mths old it has started to attract attention as a small baby would for community and charity drives in Northam.

The latest deserving charity at the markets is

“Winter Coats for a Cure”.

This official fundraiser proudly supports the Perth Children’s Hospital Foundation and has been initiated by local boy Mason Barr who recently completed a $5km run for the charity raising more than $200. 100% of the proceeds go to the Perth Children’s Hospital – Children’s Cancer Ward 3B and EVERYONE can help in 1 of 2 ways:


Clear your wardrobe and donate a winter coat to the fundraising cause. It also means those in need can afford a warm coat for winter. Coats and jackets can be either dropped off at the Northam Chamber of Commerce office between 9.30-1 Monday to Friday, or alternatively Mason’s mum, Kate can come around and collect. Who doesn’t have a jacket or coat they no longer need?

Buy a Coat (prices start at $5)

The Winter Coats for a Cure can be found at the Northam Lions Market which meets at Bernard Park every 1st Saturday of the month. Next markets are during the school holiday on July 7th


You can also donate directly to Mason’s fundraising page:

Stacey and I also had a short chat with Mason to see what this charity drive was all about.

A very worthwhile causeDetails to come….

Posted by Northam Farmers Market on Monday, 11 June 2018

12/06/2018 |

Give a Little, Change a Lot

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Thank you from the Northam Chamber of Commerce

A shout out to all of the volunteers that attended the “Thankyou to Volunteers” event hosted by the Northam Chamber of Commerce at the newly refurbished PCYC on Wellington St, Northam last week.

Thank you for attending, thank you for all the fantastic work you do in our community – you rock!

A special thank you to the following to whom the Northam Chamber of Commerce thanks for their contribution of time and / or financial donation.

Volunteering WA and Lotterywest, Bendigo Bank, Hon. Mia Davies MLA, Hon. Darren West MLA, Hon. Laurie Graham MLC, Gerard Lance from Black Box Control, Taryn Davies, Jane Atterby from PCYC, Angie Roe from Angie Roe Photography,  Jodie Lowan for such a creative grazing table and The Hills Catering Company.

For those that didn’t attend but would like to order a certificate or nominate ANYONE that volunteers their time for a certificate please email

Certificates can be collected from the Northam Chamber of Commerce Office from Monday 4th June.




29/05/2018 |

Avon Valley Business Excellence Awards 2018

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Nominations for the AVBEA18 are now open !

Following are the 2018 Award categories available for nominations:

  • Best Business with 0-4 Employees
  • Best Business with 5-10 Employees
  • Best Business with 11+ Employees
  • Best Home-Based Business
  • Best New (Start-Up) Business
  • Best Not for Profit Business
  • Ray Head Community Award
  • Community Engagement Business
  • People’s Choice
  • Aboriginal and Torres Strait Islander Employee of the Year
  • Northam Women in Business Award
  • Young Business Person of the Year
  • Business Person of the Year

Nomination period Mon 28 May – Fri 6 July 2018

Applications Close Fri 24th August 2018

AVBEA Presentation Awards Night Friday 12 October 2018

Tickets for the presentation dinner will be available from September 1st at Trybooking

Nominate your Business

Nominate a Business

28/05/2018 |
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